FAQ's

1.Why does it show "Delivered" when I haven't received the parcel?

Courier service is delivering your order. Please wait in patience or check with specified tracking details

2. Information of the courier service in the destination address, you may check the tracking number. And then click the highlighted place to visit their official wesite, where you will be able to find their contact information

3.I have not received my order. What can I do?

The method of the refund relies on the method of the payment. For instance, if you used credit card to pay, the refund will be processed to the same card with which the payment was made.

Generally, the refund will be received in 3-20 business days.